Cottage Health MyChart Terms and Conditions

Cottage Health is pleased to provide you with MyChart. MyChart provides web-based access to important, but limited portions of information found in your medical record. This discussion contains important information regarding the use of MyChart. Certain features are available only if you are a patient of a physician providing service at one of the Cottage Health outpatient clinics that use MyChart.

Protocols for Communications Using MyChart and Email

Consent and Authorization:

Your use of MyChart constitutes your authorization for your physicians/providers to communicate with you through the means provided by MyChart

Messages You Send:

For Cottage Health clinic based providers who have chosen to accept messages they will provide a timely response to electronic inquiries, however response times may vary from office to office. Accordingly, emergency or urgent situations requiring immediate attention should NOT be submitted electronically. If you do not receive a response within three (3) business days, please telephone your physician's/provider's office to ensure the message was received.

Information We Send You:

By participating in MyChart you have elected to receive your laboratory test results in accordance with our auto-release process. Please be aware that labs can take between 1-14 days to be processed and available to you via MyChart. If you had multiple laboratory tests completed, you may receive each of these results at different times. Furthermore, some lab results are restricted to be release to MyChart and their results will be available via Health Information Management or via your provider/Physician. Please contact your physician's office if you have any questions regarding any of your lab results. When you have a test and those tests are reportable in MyChart, the system will send you an email notifying you that you have a message in MyChart. Additionally, as with all clinical tests, if you fail to receive a report of the test result by the time it was expected; contact the Cottage Health Release of Information Management unit in the Health Information Management Department at 805-879-8970.

E-mail and Text Messaging Privacy - Your Role:

As a user of MyChart, you will be notified by e-mail or text messaging when there is new information for you in MyChart. This means that any person with access to your e-mail or phone will be able to see the notice. While the e-mail or text message will just ask you to log in to MyChart to retrieve the information, you need to understand that the email or text message will disclose that you have MyChart activity. Thus, it will be your responsibility to use an email address or phone that provides you with the level of confidentiality you desire.

Confidentiality - Our Commitment:

We afford the same degree of confidentiality to medical information stored on MyChart and through MyChart communications as we afford to medical information stored by the hospital or your physician/provider in any other medium. Your physician's/provider's or hospital's Notice of Privacy Practices applies to the information in MyChart.

Temporary Suspension and Termination of Access:

We do not guarantee that MyChart will be continuously available. There may be periods of time when we suspend all users' access in order to perform maintenance of the system. Additionally, we may terminate the MyChart program or your individual access at any time, for any reason, without prior notice. Upon any suspension or termination, outstanding MyChart communications will be addressed by other appropriate methods and you will continue to be able to request access to your medical information in our records through traditional means.

Ongoing Conditions Regarding Access by Patient Representatives:

If your MyChart access is for another person (by proxy), for instance a child or an adult for whom you coordinate medical services, your MyChart access will be at all times subject to our policies regarding third party access to this information. These policies may change from time to time. If you have questions, please contact your physician's/provider's office.

Your Obligation Regarding the Security of Information:

In order to help ensure that your information can only be accessed by you, you will have a confidential user name and password. As a MyChart user, your role in maintaining the security of your medical information includes following common sense, such as keeping your login identification name and password confidential.

Your Obligation to Keep Contact Information Current:

It is your responsibility to keep your MyChart profile information indicating your correct email address current. When you change your email address, you must notify the Health Information Department of Cottage Health.

Web Site Links

MyChart may offer links to related medical web sites not managed by CottageHealth. These web site link(s) are for our patients' informational purposes only. CottageHealth does not endorse and has not verified the accuracy of the information in/on these web sites. Accordingly, you should not rely on any of the information found on the web sites for purposes of treatment or diagnosis.

Updates to these Terms and Conditions

The only current and official version of these Terms and Conditions is the version on the MyChart website. We may modify or update the Terms and Conditions from time to time. Your enrollment in, and use of, MyChart constitutes your agreement that the most current version of the Terms and Conditions will apply to your use of MyChart.